Shipping policy
Couso & Co. Fine Jewelry
At Couso & Co. Fine Jewelry, we strive to provide fast, secure, and reliable shipping for all of our customers. Please review our shipping policy below:
1. Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation.
- Custom or personalized jewelry may take 7–14 business days to produce before shipping.
2. Shipping Methods & Delivery Times
- United States: Standard shipping (3–7 business days). Express options are available at checkout.
- International Shipping: Delivery times vary depending on destination, typically 7–21 business days.
- Please note: International customers are responsible for any customs duties, taxes, or fees required by their country.
3. Shipping Rates
- Shipping costs are calculated at checkout based on your order and location.
- We occasionally offer free shipping promotions, which will be clearly stated on our website.
4. Order Tracking
- Once your order has shipped, you will receive an email with tracking information.
- Tracking updates may take 24–48 hours to appear.
5. Lost or Damaged Packages
- We are not responsible for packages lost or damaged in transit.
- If your order arrives damaged, please contact us immediately at info@cousofinejewelry.com with photos, and we will assist you with a claim.
6. Contact Us
For any questions about shipping or delivery, please contact us:
📧 info@cousofinejewelry.com